1. Overview

At J’ADORE Diamonds, we are committed to delivering exceptional craftsmanship and lasting quality. Every piece of jewelry is carefully inspected to meet our high standards. This warranty ensures your purchase is protected against manufacturing defects.

2. Warranty Coverage

We provide a 12-month warranty from the date of purchase covering:

• Manufacturing defects in materials and workmanship

• Loose diamonds or gemstones due to setting faults

• Faulty clasps, chains, or structural issues

3. What Is Not Covered

This warranty does not cover:

• Normal wear and tear (scratches, dents, fading)

• Damage caused by misuse, accidents, or improper care

• Lost items, stones, or theft

• Unauthorized repairs or modifications

• Tarnishing due to environmental exposure (chemicals, perfumes, etc.)

4. Repair Services

If your item is found to have a manufacturing defect within the warranty period:

• We will provide complimentary repair

• If repair is not possible, we may offer a replacement of equal value

For damages outside warranty coverage, repair services may still be available at an additional cost.

5. Warranty Claim Process

To submit a warranty claim:

1. Contact us at info@jadorediamonds.co

2. Provide your order number, proof of purchase, and photos of the item

3. Our team will assess and respond within 3–5 business days

4. If approved, we will provide instructions for sending the item

6. Shipping for Warranty Claims

• Customers are responsible for shipping the item to us

• We will cover the return shipping for approved warranty repairs

• We recommend using a trackable and insured shipping method

7. Care Recommendations

To maintain the beauty of your jewelry:

• Avoid contact with chemicals, perfumes, and harsh environments

• Store pieces in a clean, dry jewelry box

• Clean regularly using a soft cloth or professional cleaning service

8. Contact Us

For any warranty-related inquiries:

• Email: info@jadorediamonds.co

• Phone: +65 8862 9194