1. Overview

At J’ADORE Diamonds, we take pride in the quality and craftsmanship of our jewelry. If you are not completely satisfied with your purchase, we’re here to help.

2. Returns Eligibility

You may request a return within 7–14 days of receiving your item, subject to the following conditions:

• Item must be unused, unworn, and in original condition

• Must be returned with original packaging, certificate, and receipt

• Items showing signs of wear, damage, or alteration will not be accepted

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made or personalized jewelry

• Engraved items

• Sale or promotional items

• Earrings (for hygiene reasons)

4. Refunds

Once we receive and inspect your return:

• Approved refunds will be processed within 7–10 business days

• Refunds will be issued via the original payment method

• Shipping fees are non-refundable

5. Exchanges

We offer exchanges for:

• Incorrect items received

• Manufacturing defects

If you wish to exchange for a different design, it will be treated as a new purchase.

6. Damaged or Defective Items

If your item arrives damaged or defective:

• Please contact us within 48 hours of delivery

• Provide photos and order details for verification

We will arrange a replacement or full refund where applicable.

7. Return Process

To initiate a return:

1. Contact our support team at info@jadorediamonds.co

2. Provide your order number and reason for return

3. Wait for return approval and instructions

4. Ship the item back using a trackable shipping method

8. Shipping Responsibility

• Customers are responsible for return shipping costs

• We are not liable for items lost or damaged during return shipping

9. Contact Us

If you have any questions, feel free to contact us:

• Email: info@jadorediamonds.co

• Phone: +65 8862 9194